A closeup of a man carrying a box with a woman packing in the background

Frequently Asked Questions

There are some questions we receive more often than others at our storage facilities. Our goal is to make renting a storage unit with Just Store It both convenient and enjoyable. To help you have the best rental experience possible, we’ve addressed some of the most common questions we receive below. If you still have a question or are looking for further explanation, please contact one of our storage locations and our managers will gladly help you!

Self Storage FAQ

What Size Storage Unit Do I Need?

If you have never used a self storage rental before, you may be wondering how big of a storage unit you need. We have many different storage unit options available, ranging in size from the 5x5 storage unit to the 10x30 storage unit. For help choosing the storage unit size that works best for you, check out our storage unit size guide.

Do I Need Climate Controlled Storage?

Before you can determine if you need climate controlled storage, it is important to understand what climate controlled storage is. Climate controlled storage protects your belongings from dangerous fluctuations in temperature. This is important if you will be storing leather or wooden furniture, electronics, clothing, documents, musical instruments and more.

Can You Put a Car in Storage?

If you need a place to store your vehicle, we’ve got you covered. We offer outdoor vehicle parking options at our Johnson City, TN location on Franklin Rd and West Market Street. We also have indoor vehicle storage units with enclosed RV parking in Clarksville, TN. This is a great option for homeowners or business owners looking for a location to store their extra vehicle or company cars.

How Safe Are Storage Units?

The safety of our storage facility and storage units is a top priority at Just Store It. Our storage facilities utilize a 24-hour camera monitoring system and ample lighting. We also have managers onsite to assist if there is ever a problem.

How Can I Pay My Bill?

We know you do not have the time to visit our storage facilities every month to pay your bill. To make paying your rent as convenient and easy as possible, we offer an online bill payment option.

Are Storage Units Month-to-Month?

We often get asked if our contracts are annual or month-to-month. We know things change quickly, which is why we offer month-to-month storage unit rentals. This makes renting a storage unit an affordable option and means you will never be signed into a long-term lease.

What Are Your Access Hours?

To help to protect the safety of your belongings, our storage facilities don’t offer 24/7 access. We offer storage unit access from 5:00 am to 11:00 pm at all of our storage facilities.

Do You Have Senior Citizens or Military Discounts?

We are proud to offer military discounts at our storage facilities. To learn more, inquire about the military discount at the storage facility you wish to use.

Do You Prorate?

We do prorate the move-in month at our storage facilities. The move-out month is only prorated if you have stored with us for longer than 6 months.